Tescos Customer Service Essay - 1603 Words

Tescos Customer Service Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage. Today’s world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. Therefore the achievement of customer satisfaction must be a major objective in all organisations. To achieve†¦show more content†¦Therefore, many different types of customer will visit Tesco. General public is the main group of customer of Tesco. General public mean anyone who might need the products or service. Everyone must need to visit the supermarket to buy some necessary products (e.g. food and milk). And many restaurants and take away shops will also buy their material in supermarket. Therefore, everyone also can be the customer of Tesco. We can always see male, female, families, and mothers with kids, single, disables, and students shop in a supermarket. Each of them have different needs and expectations, so Tesco have to provide a lot of facilities and a good customer service plan to meet all of their needs. The common needs and expectation of external customers: Information : The external customers of Tesco always expect the goods to be of high quality. They want to obtain the information on goods to know that it is of a high quality and they have to clarify and query detail. Honest dealing: The customers may need to ask for a refund if they are dissatisfied with the goods and make sure they can make a complaint. Services : Customers want to have a polite and good customer service provided for them. Some elderly and disable people may need the delivery service. Environment: Customers like to shop in a safe andShow MoreRelatedUnit 4: Business Communication Essay761 Words   |  4 Pagesexperience at was at Tescos. I will be showing you the different types of information they use for there company to excel. Tesco’s is one of the biggest grocery stores which is currently leading in the grocery market. It has now grown and now has different departments to their store e.g. Clothes, pharmacy, home electrical and etc. Written Information Tescos use various types of information, written information could come from surveys they produce such as customer service surveys and also questionnairesRead MoreHow Functional Areas Work1621 Words   |  7 Pagesresponsible for sending invoices to customers, clearing cheques which are received, and also preparing payrolls so they can pay staff salaries. Anything to do with money is dealt by the finance department in any organization. The finance department work with the marketing department to help them with their finances. The finance department allocates the budget to support various activities the marketing department carry out. So for example, if the marketing department at Tesco’s want to carry out a promotionRead MoreTescos Functional Areas1270 Words   |  6 PagesTesco’s key functional areas Functional areas In all companies there are many different tasks which need to be carried out regularly, in order for the business to reach its aims and objectives. Stock needs to be brought, the bills and finances need to be controlled, and customer service issues dealt with and so on. In a small organisation one or two people may do all the jobs, whereas in a large organisation people have to be specialized in many different individual tasks. 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On a campaign website which called 38degrees, 33,913 signatures were signed for calling Tesco to pay its workers living wage within a year. A Tesco’s employeeRead MoreHow functional areas link1130 Words   |  5 Pagesthe products they offer are of good quality; the finance department will check the suppliers invoices before they are paid to ensure there are no mistakes. Tesco’s staff will be contacted by the customers if they have any queries relating to the products, services or payments. The functional areas that can be involved in this are customer service and finance. Banks are contacted by the finance function about any issues that are related to bank accounts, loans or overdraft facilities. Functional areasRead MoreTescos Customer Focused Strategy1433 Words   |  6 Pagesshare under Tesco’s control has been progressively increasing since the nineties and as consequence of the retailer’s customer focused strategy. The strategy seek to achieve long-term growth while focusing on four elements, Non-food business, Core UK business, Global market as well as retailing services (Davenport, Leibold and Voelpel, 2006, p. 212). Tesco seeks to continually increase its market share while making sure that it provides exceptional value as well as choice for customers. Apart fromRead MoreSummary: Delivering Customer Value Based on Service Proces: the Example of Tesco.Com1449 Words   |  6 PagesDelivering Customer Values Summary for â€Å"Delivering Customer Value Based on Service Process: The Example of Tesco.com† * Table of Contents 1.0 Introduction 3 2.0 The Ten Key Points in the Study 4 2.1 Customer Switching 4 2.2 Efficient Service Process Leads to Customer Loyalty 4 2.3 Importance of Service Process 5 2.4 Tesco.com’s Service Process 5 2.5 Tesco.com’s Customer Value Delivery 5 2.6 The Four Ps: Product 6 2.7 The Four Ps: Price 6 2.8 The Four Ps: PlaceRead MoreData and Technology in Business1053 Words   |  4 Pagesdata. For example. Tesco has the Clubcard scheme that allows customers to save money on shopping by giving price-off vouchers. Customers gain for every pound that they spend at any of the Tesco stores. Moreover, Tesco Clubcard works as a marketing tool useful data relating to the buying habits of individual customers. Therefore, Tesco used this customer data to shape the product offerings, create ranges, gain a better understanding of customer segments and shopping profiles and helped marketing to buildRead MoreD1 Evaluate the Influence Different Stakeholders Exert in One Organisation1461 Words   |  6 Pagesinfluence that stakeholders exert on Tesco. I will be evaluating the following stakeholders: customers, employees, shareholders, suppliers, the government and owners. The first stakeholder I am going to evaluate is customers which are external stakeholders. Customers contribute to profit levels and turnover through buying products and services. People are stakeholders in a company for financial reasons, customers do not want to have to spend an excessive amount of money to purchase a product, so if